May 25, 2013
Shopping Cart Account
HairCareChoices Shipping and Return Policy
HairCareChoices.com offers FREE STANDARD SHIPPING on all orders $49 and over. For shipments totaling less than $49, there is a shipping and handling charge of $6.95.
HairCareChoices.com uses both United Parcel Service (UPS) and United States Postal Service (USPS) depending on your specific order. You may check on the date your item is shipping using our order status page. In general, all items ordered are shipped within 0-3 business days. You will receive an e-mail when your order ships informing you of which carrier was used. If we are unable to ship any item during that time due to a manufacture back-order or other problem, we will notify you via e-mail. If we are unable to ship any item during that time due to a manufacture back-order or other problem, we will notify you via e-mail.
It is our policy to ensure all customers are happy with their product choices and our service. Customer Service is always available Monday through Friday, 9a.m.-5p.m. PST. Please call our toll free number 1-866-409-7227. All correspondence regarding order issues or tracking information is sent via email. Therefore, it is very important you provide us with an email address for the best service possible.
We accept returns up to 30 days from shipping date with a return authorization number. Prior to returning an item, please Contact customer service, 866-409-7227, to receive a return authorization number. You will have 10 days to return the package after receiving the authorization number.
Lost Shipments - We make every effort to ensure you receive your products by using only UPS and USPS. Lost packages are very rare. When your package is shipped we send you an e-mail with a tracking number for your shipment. Click on the tracking link to see the status of your shipment. If you have checked your order status and it is beyond the time you should have received your package:
What to do if
You ordered the wrong product: Notify customer service 866-409-7227 you want to return the item. We will provide you with a return authorization number. A product that is opened will be subject to a 20% restocking fee. We cannot accept a return on items after 30 days from the date product is shipped to you. Once we have received the incorrect item back in proper condition, we will refund the cost of the item.
We sent you the wrong product: We make every effort to insure we send you what you ordered. Each shipment is triple-checked. We verify that product weight of the order matches actual product weight. Weights are automatically calculated and stored for research. Daily inventory counts also verify that the correct products have been shipped. If, however, you do receive an incorrect item, please notify customer service 866-409-7227 immediately. We must be notified within three days of receiving of your package that the contents were not correct. We will provide you with a return authorization number and ship the correct item. We also provide postage so you can return the incorrect item.
The item is damaged when you receive it: Please open your package when you receive it. We make every effort to minimize damage. Before placing items in the box, our shippers check and secure or tape lids. Your items are packaged with eco-foam ("peanuts") and the box securely taped. If, however, you receive a product with damage, notify customer service 866-409-7227 the day you receive your package. We will contact the shipper and submit a damage claim. We will provide you with a return authorization number and ship a replacement product to you. We may also provide postage so you can return the damaged item and we appreciate your efforts in doing this. (Please be aware that mail carriers will pick-up your package from your home, so it isn't necessary to make a trip to the post office to send back the item). We will not accept damage claims made more than five days after you receive your items.
You are dissatisfied with a product: If you are unhappy with any product purchased from us, notify customer service 866-409-7227. We will be happy to accept the return and provide a return authorization number as long as it abides with our return qualifications above.
Please return products with original packing to:
2962 Cascade Blvd
Shasta Lake, CA 96019