Shipping and Return Policies

Shipping Costs
HairCareChoices.com offers FREE STANDARD SHIPPING on all orders $49 and over. For shipments totaling less than $49, there is a shipping and handling charge of $5.95.

Shipping Times
Orders shipped via UPS will be delivered within 5 business days of the shipping date. Please allow orders shipped via USPS 3-5 business days to deliver. If your order is being shipped to Alaska, Hawaii, a Military Address or another U.S. Territory, please allow 4-7 business days delivery time. National holidays also tend to extend delivery time. Please contact Customer Service by email at customerservice@haircarechoices.com or by calling our toll-free number 1-866-409-7227 for further information. Customer Service is always available Monday through Friday, 8a.m.-6p.m. PST.

Returns
Products are refundable within the first 30 days from the date of purchase, excluding the shipping charge unless noted specifically on the individual product page. Please contact Customer Service to receive Return Authorization prior to making your return. When returning an item, please include all packaging, parts and printed materials that originally accompanied the item to receive a refund. Unfortunately we are not able to accept returns on hairbrushes, hair extensions, waxes, nail files or nail polish at this time. Please include the products along with a copy of your order invoice and a brief reason for the return. We cannot accept returns of products that are empty.

Electronic Equipment (Flat Irons, Hair Dryers, Curling Irons)

Defective electronic equipment may be returned to the manufacturer even after our return policy has passed, for repair or replacement at the manufacturer’s discretion. Please see the warranty information included in the packaging of the product. Returns of electronic equipment may be made within our original 30 day return policy with prior return authorization.

Please return products with original packing to:

Order Tracking
To check the status of your Internet or Phone order please click here to visit our order status page.